Add Yahoo as a preferred source to see more of our stories on Google. There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The launch of the first-ever color Kindle isn't going so great. Amazon's Colorsoft began shipping on October 30, but shipments were paused after some customers complained about a yellow bar at the ...

Add Yahoo as a preferred source to see more of our stories on Google. There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky ...

Q: I’m a longtime Amazon Prime member, and I’m hoping you can help me with a frustrating situation that has ruined our holiday plans. Related Articles StubHub canceled my tickets and gave me worse ...

Update, July 19, 2025: This story, originally published on July 17, has been updated with additional information from Amazon regarding account attack trends following a warning emailed to 220 million ...

Q: I’ve been an Amazon customer for 20 years, but after changing my phone number, I’m locked out of my account because two-factor authentication (2FA) still uses my old number. Related Articles ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...