Hosted on MSN

Teenage girl worked at a coffee shop where she had to deal with angry customers, so she and her coworkers pretended to fire each other

You can’t please everybody, especially when you’re working in a coffee shop. What would you do if an angry customer kept complaining about how you did your job? This teenage girl dealt with several ...
Ars Technica

Softbank plans to cancel out angry customer voices using AI

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...
Forbes

Beyond The Script: Employing Empathy At The Contact Center

How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...