Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...
INDIANAPOLIS — Robert Dunn just wants to pay his bills. "I want to know what I owe and pay it on time," Dunn said. His problems began in March, when AES Indiana pulled $366 from his bank account ...
HARRISBURG, Pa. (WHTM)– PPL is facing millions in fines after tens of thousands of customers experienced billing issues for months. According to the Pennsylvania Utility Commission, the investigation ...
LOUISVILLE, Ky. (WDRB) – Aiming to improve RiverLink billing and customer service, Indiana and Kentucky officials have chosen a Texas-based company to take over the Louisville area toll system's ...
Thekwini Municipality is set to replace its outdated Revenue Management System with a new, integrated billing system aimed at improving customer service and compliance with national financial regulati ...
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