Ambulance call handlers face 'increased' pressure over flu

Emergency service workers are expecting your call. Many anticipate increased demand for help with the flu and various ...
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The reasons why ‘burned out’ 999 call handlers are leaving NHS

New research has revealed that NHS 999 staff are resigning and experiencing burnout as a result of the "relentless pressure" of calls. According to figures obtained by Unison from ambulance services, ...

‘Don’t get me mad – I’ll kill you’ Ambulance call handlers reveal shocking abuse

In one vile 111 call released by the LAS, a caller tells a handler: ‘Don’t get me mad… If I come there I will kill you.’ ...