Forbes contributors publish independent expert analyses and insights. William Arruda covers personal branding, leadership, and careers. In today’s rapidly evolving workplace, the ability to drive and ...

Hello, it’s Ethan & Jason. Welcome to Level Up: Your guide to grow fast, avoid mistakes, and make optimal career moves. 3 FYIs: (Aug 23) Virtual networking event. Led by Arun (Senior Cloud Solutions ...

In a corporate landscape where speed and innovation can determine a company's success, I have found that change agents are an important yet often underutilized force. Change agents are individuals ...

“It takes a lot of money to look this cheap." — Dolly Parton Dolly Parton frequently professed to the celebrants of her success and the detractors who disparage her, unnerved by her propensity to ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...