The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Glitch. A major system glitch at Marina Bay Sands (MBS) on Nov. 3 left more than 100 guests unable to check in for several ...

After a day of planes, trains, taxis, and cars, the last thing that a traveler wants is to wait for check-in. Sure, if you're in Italy, you can linger around a piazza or find a less touristy area ...

Ibis has announced the completion of the roll-out of its new guest welcome programme across all ibis, ibis styles and ibis budget hotels in the UK, aided my mobile technology. The new approach sees ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

A "network issue" left close to 100 guests at Marina Bay Sands (MBS) unable to check-in on Monday (Nov 3), with some ...