Cisco is enhancing its CRM software with small and midsize businesses in mind, integrating it with an improved version of Microsoft’s Dynamics CRM and bringing it to the screens of Cisco phones. Cisco ...

In an effort to integrate its IP-based communications products with Microsoft customer relationship management software, Cisco Systems today announced the Cisco CRM Communications Connector. The ...

Cisco Systems Inc. is set to offer starting Monday a tool to help small and medium-sized businesses use Microsoft Corp. CRM (customer relationship management) software in combination with a Cisco IP ...

Cisco Systems has released the next version of its Unified CRM Connector. Like previous versions, it links into the Microsoft CRM application to provide integrated contact center-CRM functionality.

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

The vendor is also backing up the product release with a new, optional specialization around CRM solutions for its IP telephony partners. "Cisco is getting the message that SMBs, like enterprises, are ...

Cisco Systems is giving contact centers an early peek at what's under the Christmas tree. The call center giant announced today, about two months prior to its release, that version 3.0 of the Cisco ...

Cisco Systems Inc. is enhancing its CRM (customer relationship management) software with small and medium-sized businesses in mind, integrating it with an improved version of Microsoft Corp.’s ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...