In an age of AI, the MSPs that win will build client partnerships based on deeper understanding, better questions, faster ...

Intelligence without structure eventually becomes noise. And in customer success, noise has a very measurable price.

ChurnZero, the AI platform and partner for customer growth, today announced it has been named a 2026 CODiE Awards Winner in the AI-Driven Technology Solution and Customer Experience Solution ...

What happens when the deal is done, and the project is handed off to the client success team? Here are four ways your client success team can support retention and revenue growth after the sale has ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

When a client begins work with a new accounting firm, the onboarding process sets the stage for what's to come. This is where leadership shines, not just in the logistics they oversee but in the ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...

In an ever-evolving global business landscape, the key to success lies in adaptability, client-centric solutions, and continuous learning. In an insightful interview with Mike Gitlin, CEO of Capital ...

Audyence names Horst Carreño-Bauer VP of Customer Experience, its latest senior hire as the company trends toward ...

New executive hires bring over 75 years of combined hospital supply chain, inventory management, and software experience; all three leaders will join the Genesis team on the floor and in the ...