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Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

The annual instalment of the massive series faces new challenges from competitor Battlefield. The newly launched Black Ops 7 has attracted criticism from some players for allegedly using generative AI ...