Customer relationship management software (CRM) is usually described in generic terms as a tool overseeing the enterprise’s interactions with customers. While this is basically correct, it fails to ...

Discover the four types of CRM software available and learn how to choose the right one for your business needs. Explore key considerations and features to make an informed decision. All customer ...

Customer relationship management (CRM) solutions have become a must-have for businesses of all kinds. It’s not enough to just deploy a CRM solution—you need to deploy the right one. But with multiple ...

Providing people-based customer support. It is an umbrella term for all the interactive options for serving customers, including regular phone support, Web-based text chat and voice chat, application ...

THERE IS NO doubt that organizations have had to deal with a great number of challenges and disruptions over the past two years. The realities of being physically disconnected, having to adopt remote ...

We expected no less than to hear a number of announcements coming out of the SugarCon conference that is ending today. Box.net has integrated with the open source customer relationship management ...

Microsoft’s Viva Sales uses AI to make CRM smart and collaborative Your email has been sent When Microsoft first announced Viva, it wasn’t always clear how it was different from Teams. As more Viva ...

InsideView, a CRM Intelligence platform, announced that it is introducing new collaborative capabilities to Microsoft Dynamics through its Insights application. The new features are designed to ...

Toronto, Ontario--(Newsfile Corp. - December 6, 2022) - Canadian company, Wingmate, has unveiled its app-based CRM that makes sales more collaborative with a transparent and gamified approach and ...

CRM is a tool that allows you to provide a better customer experience. It brings all information to one place, making it easier for you to personalise your messaging and offerings. In addition, CRM ...

The Wal-Mart factor, coupled with media fragmentation, consumer lifestyle changes and other influences, is creating more opportunities for manufacturers and retailers to collaborate on customer ...