Complaints about aggressive debt collection have skyrocketed in recent months, federal data shows, a sign that more Americans are falling behind on credit cards and medical bills. The rise in ...

Artificial intelligence offers debt collection companies the opportunity to vastly improve margins while achieving higher levels of regulatory compliance and maximizing scalability, writes Ohad Samet, ...

With federal oversight in retreat, deep-pocketed collection companies are aggressively pursuing down-and-out consumers who are struggling with record levels of credit card debt. Meanwhile, consumer ...

Phone calls and letters are still going strong in debt collections, but outreach via digital channels such as text and emails is gradually creeping up. So is the use of artificial intelligence and ...