When a non-tech expert encounters a tech-related issue of any kind, their first instinct may be to submit a ticket, DM the head of IT or pick up the phone. But regularly having to engage in ...

When it comes to troubleshooting misbehaving technology, we've got more options than ever before. Between first- and third-party software solutions and online forums dedicated to troubleshooting and ...

We meet a solutions architect who tells us that his defining characteristic is curiosity, and that for him success is in solving problems with technology, for people. In a recent episode of the First ...

Washington, DC (CNN) — The head of the Federal Aviation Administration said Wednesday he’s “confident” the technology issues at troubled Newark Liberty International Airport will be resolved by ...