It’s an important life lesson parents everywhere teach their children from a young age. And at the University of Delaware, a team of public safety communication specialists field those emergency calls ...

Technology continues to grow rapidly in all industries, including policing. Facial recognition, license plate readers, predictive policing, gunshot detection systems, early warning systems in training ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

Lehigh County Executive Phillips Armstrong announces a major innovation for the county 911 Communications Center on Wednesday, Jan. 10, 2024, in Allentown. Callers will now be able to interact with a ...

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