Delayed insurance claims and poor settlements often plague buyers of health and car insurance. The good news? Complaining ...

Ombudsman also targets oversight of 637 agencies for the purpose of oversight opinions on the implementation of public ...

In 2024, claim handling accounted for 65.2% of closed complaints. Here’s a deep look by claim, insurance and coverage type, and disposition. Consumers are increasingly filing insurance complaints as ...

The BBC has apologised to staff as part of a review into the conduct of Russell Brand during his time with the broadcaster.

In response, the BBC made a series of commitments to improve complaints handling, including launching a helpline and toughening up freelancer contracts. Deficiencies in BBC information sharing about ...

GOP attorney Matt DePerno faces another complaint from the Michigan Attorney Grievance Commission that could lead to the loss ...

Peter Johnston, the BBC’s director of editorial complaints, conducted the investigation into Brand’s behavior and the workplace environment that was created by his presence. Johnston’s ...