Crisis situations have always been part of the business landscape, but in today’s world, unexpected disruptions—the so-called “Black Swan” events—are becoming more frequent and unpredictable. Yet, ...

Forbes contributors publish independent expert analyses and insights. John Hall covers entrepreneurial topics that help companies grow. A crisis is one of the best ways to test a leader’s skills. Sure ...

Editor’s note: Leadership Lens, appearing online at scmr.com on the second Tuesday of each month, offers insight into leadership issues and how to address them. If you are interested in future topics, ...

The CrowdStrike IT outage was a PR nightmare, but it's a reminder to all companies that building a good crisis management strategy is crucial.