An Airbnb customer was left furious after being charged for leaving pet hair at a home rental, despite the listing for the property labelling it as pet friendly. The angry guest, called Maddie, ...

Add Yahoo as a preferred source to see more of our stories on Google. A woman is in the hospital, a man is on the run, and a window was shattered after a shooting at a north Houston restaurant, ...

Researchers from Vrije Universiteit Amsterdam, Dartmouth College, Babson College, and LUISS University published a new paper in the Journal of Marketing that shows how to de-escalate customer anger on ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

An angry customer at a McDonald’s in Houston, Texas, fatally shot a man who was trying to calm him down, police say. Getty Images/iStockphoto A McDonald’s customer who was angry about his order shot ...

Sometimes, those mistakes include assuming someone works at a store and asking them for help, only to find out they don’t work there at all. This teenage girl would have understood, but when the other ...

Posts from this topic will be added to your daily email digest and your homepage feed. A reassuring line that said Sonos ‘does not and will not sell personal information’ has disappeared. A reassuring ...