While recovering from open-heart surgery, Mike Wagner of the White Rabbit Group had plenty of time to analyze how the hospital's doctors, nurses and medical support staff engaged in their work and ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

Dealing with sometimes demanding, sometimes ornery, sometimes outright hostile customers may be the biggest challenge any retail employee must face. Retail places all employees in a veritable public ...

CLEVELAND, OH (WKYC) -- It's time we put an end to bad customer service and get your voice heard. As you may know by now, I make it my mission every day to find the biggest deals – saving you time and ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Getting customer service right is something that I've always ...

Lewis Leitner, interim dean of Graduate and Continuing Studies at the Richard Stockton College of New Jersey, in conjunction with the New Jersey Small Business Development Center, will present a ...