(CNN) — President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s ...

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

Money from the Inflation Reduction Act has helped improve customer service, but the tax agency continues to face uncertainty over future funding. By Alan Rappeport Reporting from Washington One year ...

Artificial intelligence has rapidly become entwined with our everyday lives. From Microsoft Word’s text suggestions to Siri and Alexa, we are finding more ways to incorporate AI into our daily lives.

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

Agency Platform's approach to customer support is built on the principles of reliability, responsiveness, and personalized service. The company's support team is trained to handle a wide range of ...