Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study. The 2,500 customers surveyed by CDK for its annual look at the service ...

New integration aligns intelligent scheduling with mobile service execution to expand convenience, efficiency, and ...

Vehlo made a move to expand its reach into dealership service departments with the acquisition of Dealer Pay, a provider of dealer-specific payment processing systems. The auto repair industry ...

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Vehicle Smart Score will be unveiled at NADA 2026. Attendees can see the experience live at the Product Demo stage in the West Hall on Wednesday, February 4 (th) at 11:30 AM PT or dive deeper to learn ...

Fiat Chrysler Automobiles US (FCA US) awarded Yark Chrysler Jeep Dodge Ram with the FCA US' Customer First Award for Excellence Thursday. The dealership is proud to be recognized as a leader in ...

Dealers at NADA Show 2026 say AI and connected data can improve profitability, inventory decisions, and customer experience.

Cherokee Mitsubishi boosts growth by focusing on retention, referrals, and memorable customer experiences instead of one-time ...

Nobody likes taking their car in for service, but Porsche and Subaru owners dislike it the least. Those brands earned the top spots in the premium and mass-market segments, respectively, in the 2025 J ...

CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify ...

Stones Kia has been named among the top 3% of Kia dealerships worldwide. This recognition is a testament to the dealership's ...