Becker's Hospital Review

Healthcare’s Evolving Role of Service Excellence

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...
Becker's Hospital Review

The critical role of customer operations in healthcare: What leading organizations do to deliver best-in-class patient experience

Leading healthcare organizations are working to bring together service, back office and operations to adapt to changing patient needs and business conditions. To achieve this, these organizations are ...
JSTOR Daily

Assessing the Impact of Service Level When Customer Needs Are Uncertain: An Empirical Investigation of Hospital Step-Down Units

Many service systems have servers with different capabilities and customers with varying needs. One common way this occurs is when servers are hierarchical in their skills or in the level of service ...
Yahoo! Sports

FOAA Anesthesia Services Establishes Record With a Seventh Consecutive 5-Star Award in National Customer Service Hospital Survey

FAIRFAX, VA--(Marketwired - May 14, 2014) - FOAA Anesthesia Services (FOAA), the Mid-Atlantic division of North American Partners in Anesthesia (NAPA), has been recognized with three 5-Star Awards ...
Business Wire

Technology and Customer Service Play Critical Roles in the Successful Delivery of Suburban Hospital’s New North Building

BETHESDA, Md.--(BUSINESS WIRE)--Clark Construction Group joined representatives from Suburban Hospital, the Johns Hopkins Hospital system, and the local community to celebrate the completion of the ...