Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. There are two distinct ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

The whole world watched in disbelief as YouTube videos surfaced showing passengers being forcibly dragged off United flight 3411 at Chicago O'Hare International Airport. Much has already been written ...

A look at what skills hiring authorities look for when evaluating customer experience prospects. “Companies are under increasing pressure to deliver outstanding customer experiences in order to stand ...

Soft skills are sometimes overlooked in broader conversations about employee training, but they are one of the biggest assets for an organization. Soft skills are the intangible traits that guide how ...