The integration of AI in customer service isn’t about choosing between technology and humanity—it’s about using machine intelligence to strengthen human relationships. The Fast Company Executive Board ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Nelly Voukaki, Co-Founder and Chief Customer Officer at Looper Insights, has 18+ years of experience in the digital media sector. From the moment we began building Looper Insights, our entire ethos ...

Across service companies worldwide, functions like Sales, Professional Services, and Technical Support are converging on a common goal: Customer Success (CS). Increasingly, CS is recognized not only ...

The stakes for delivering exceptional customer experiences are getting increasingly higher, with XM Institute finding that poor customer service is costing companies $3.7 trillion each year. Coupled ...

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

Why is the customer experience so important? Prioritizing the customer experience (CX) is crucial for any company's success. Organizations that are "customer experience-driven" consistently ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

The Silver award for ‘Customer Service Success - All Other Industries’ was presented to Learning Pool at the Stevie® Awards for Sales and Customer Service 2023 Judges of the 17th annual Stevie ® ...

The gardening specialist is working with NTT Data Business Solutions to take the strain out of manual data entry. How to streamline customer order processes was a challenge facing global gardening ...

Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service. Here are five of the most frequent customer service mistakes I ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.