(Gray News) – People really, really hate contacting customer support – so much so that they would rather spend a night in jail or shave their head. A new survey conducted by OnePoll on behalf of ...

If your organization sends out surveys, used to send out surveys or plans to send out surveys, then you should read this article. Some customers refuse to fill out customer satisfaction surveys. Their ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...