Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. Customer service ...

STUTTGART, Germany - Strong customer service is a business essential, even in a military environment. That's why U.S. Army Garrison Stuttgart employees and Soldiers attend customer service training.

“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. There aren’t many ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...