Global customer engagement firm CM.com reveals Britain’s top retailers are enhancing their customer service offerings driven by a rise in WhatsApp usage and chatbot integration. In an audit of the ...

LONDON, October 16, 2025--(BUSINESS WIRE)--Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

As customer expectations continue to evolve in the digital age, new data reveals that UK retailers are increasingly prioritising customer convenience by extending their customer service hours. In an ...

UK Power Networks, an organization that has to make sure electricity gets through to 20 million UK customers, says that its use of cloud-based ‘contact-center-as-a-service’ has boosted both customer ...