Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...

Customer service is king in health care. At least, it should be. Too often, transactions —scheduling, claims processing, records transfer and beyond — are time-consuming and overcomplicated. Accessing ...

Becker’s Hospital Review called for nominations and researched hospitals dedicated to providing excellent customer service and quality patient care. Boca Raton, Fla.-based Cancer Treatment Centers of ...

Delivering great customer service is a challenge in every industry, without exception. But for those of you whose work is in the commercial arena, spare a sympathetic thought for the additional ...

Efforts by health systems to provide care in the most appropriate, lowest cost setting coupled with advances in minimally invasive techniques have shifted many hospital cases to the outpatient setting ...

The U.S. healthcare system has taken a dramatic turn in recent years, as patients increasingly bear more costs in the form of higher-deductible plans and bigger co-payments. As a result, hospitals and ...

Since my toddler years, I've come a long way as a patient. I distinctly remember our pediatrician and my mother chasing me around the exam table, waving a ready syringe, trying to gently tackle and ...

What’s your reaction to winning this honor? “This is a new category in the 'Best of…' contest and winning is a tangible way to measure the impact our employees have on our residents and patients and ...