While most corporate departments or functions understand the fundamentals of how to scale their particular operation and many have adopted growth plans, customer success is one of the few that often ...

Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

New Customer Intelligence Cloud democratizes the ability to collect signals, reveal customer intent and aggregate historical telemetry and adoption data for Enterprise Consumption. DALLAS--(BUSINESS ...

SAN FRANCISCO--(BUSINESS WIRE)--FinancialForce,the leading provider of customer-centric business applications across finance, services, and customer success teams, today announced several milestones ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

Driving customer value isn’t just about external focus. It also requires empowering our employees. When every employee is ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

The Customer Success Summit in Chicago takes place November 19–20, 2025, at Swissôtel Chicago. The event brings together senior professionals in customer success to explore how teams can deliver value ...

1. Where does your interest in revenue ops come from? Are you a cynic or a supporter of the concept? My interest in revenue operations very much stems from the potential future it represents for ...

Most recently, Bank served as senior vice president of customer success and global operations at Foursquare He has led operational and product innovations at both startups and global firms, including ...