Built on cutting-edge AI in customer service, the platform empowers teams to reduce ticket volume, uncover insights, and elevate every interaction. Whether you aim to reduce ticket volume, empower ...

Residential, commercial and industrial energy customers across Massachusetts and New York are set to benefit from Kraken’s revolutionary customer engagement and billing platform Kraken’s ...

This can enable call center leaders to analyze trends and review call information for agent training and quality assurance. Oracle is building on these new AI capabilities with even more Customer ...

Kustomer announced a $30 million Series B funding round on Aug. 7. The investment was led by Norwest, with participation from Battery Ventures, Redpoint Ventures and Boldstart Ventures. According to ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

NEW YORK--(BUSINESS WIRE)--Sobot, a leading AI customer contact solution provider, unveiled its “AI-First” strategy at a media launch event this month. The move elevates Sobot AI with five pillars, ...

Whatever sector your business is operating in, leaders know competition is high and survival is tough. Businesses are expected to deliver seamless experiences at scale to their customers, whose ...