A new study suggests that car dealership service centers are losing business to general repair shops as repair costs and the frequency of repair visits are on the rise. The study was recently ...

Customer satisfaction with the dealership service experience has been declining for years, according to surveys, while customer happiness with independent repair shops has remained level. The main ...

Cox Automotive’s latest research has good news and bad news for dealership service departments. The good news: Cars are getting older and are getting serviced more often, and the average dealership ...

CDK research shows mobile service delivers higher satisfaction & strong consumer demand, creating a fixed ops growth opportunity for dealerships ...

TROY, Mich., March 13, 2025--(BUSINESS WIRE)--Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication ...

Shocked by a $1,400 bill for a routine transmission service? You aren't alone. One 2022 Chevy Silverado owner found out the ...

TROY, Mich.--(BUSINESS WIRE)--The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain ...

When a car needs to be serviced–whether it needs a routine oil change or major work, like a new transmission–the car owner needs to decide if it would be better to go to a car dealership or to trust a ...

Is your dealer pushing a $400 fuel service on a truck that’s barely broken in? At 33k miles, is it preventative care or a "stealership" scam? We dive into why your 2022 Ram 1500 might not need the ...

Like all car people, I get asked for automotive advice all the time. Most recently, the call came from a friend I'll call Jane about a car belonging to her son, who I'll call John. His 2013 Subaru ...

Visit the service drive at Volkswagen Pasadena in suburban Los Angeles, and you will likely be approached by one of the dealership's five service advisers. But if it's a busy day, you can check in ...