On an ordinary day, you’re at the station with your crew when the tones go off, followed by dispatch: “Engine 15, Engine 437, Wagon 12, Ladder 6, Ladder 15, Battalion 42A: Respond to an automatic fire ...

WAILUKU — When a 911 caller reported a pregnant woman was going into labor at home in Lahaina last year, emergency services dispatchers talked the woman and her boyfriend through the delivery. “Her ...

PHOENIX — In an emergency, most people’s first reaction is to pick up the phone and dial 911, but we rarely think of the dispatcher as a first responder. We rely on the voice at the other end to get ...