Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. The term employee empowerment is often considered a ...

Have I ever told you of that experience I had at one of Ghana’s finest hotels, where the waitress changed a drink we had ordered on her own without going through a dozen supervisors? The story goes ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...