You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Bots will overrun humans on the internet in generative AI's next massive disruption. Why it matters: The internet connected humanity — but an AI-driven shift to a machines-first network will force us ...

In today’s fast-paced digital world, customers expect instant answers, personalized interactions, and 24/7 availability. Waiting on hold ...

AI models can confidently generate information that looks plausible but is false, misleading or entirely fabricated. Here's everything you need to know about hallucinations. Barbara is a tech writer ...

A new report from edge cloud platform provider Fastly reveals what it called “a striking shift in the nature of automated web traffic” with a recent analysis of traffic indicating that AI crawlers ...