Customer engagement remains a top challenge for businesses in today's technological landscape. The explosion of AI and the commercialization of space, the rise of quantum computing and the ongoing ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Customer experience (CX) in 2024 promises to be quite different from the CX landscape we know today. Rapid digital transformations have sophisticated modern consumers expecting seamless, personalized ...

As consumer behavior continues to gravitate online, leading companies see customer experience as an opportunity to scale with technology for future growth. According to a 2022 industry report, ...

NEEDHAM, Mass.--(BUSINESS WIRE)--International Data Corporation (IDC) announced today that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in ...

Jotform found its roots as an online form builder that gave businesses and entrepreneurs the ability to create well-designed surveys, questionnaires, registration forms, and much, much more. Since its ...

NEEDHAM, Mass.--(BUSINESS WIRE)--As we move beyond COVID-driven restrictions, IDC's Future of Customer Experience predictions for 2023 reflect how B2B and B2C businesses must confront a new set of ...

Three key steps you can take to future-proof your CX strategy and help your business withstand the shifting tides of customer expectations. The coronavirus pandemic has left no aspect of consumer life ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...