Genesys' products have been evolving to enable our customers’ most sophisticated needs to deliver outstanding customer experiences and stay ahead of the competition; much of which has been driven and ...

LAS VEGAS--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced it is a recipient of two 2023 Geo and Global AWS Partner Awards, recognizing leaders ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

We have internal systems, but they had to be able to plug into something.” Aterian sent out a request for proposals, and of all the responses, Genesys offered the broadest set of features through its ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been positioned as a Leader in the IDC MarketScape: Worldwide Conversational Intelligence ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

NASHVILLE — Musicians in the country music capital of the world are either one of two things: the cover band playing at Luke Bryan's bar on Broadway or Luke Bryan himself. Genesys clearly wants to be ...