Automakers aren’t just interested in building and selling vehicles, they also pay keen attention to how dealers service them.

A good customer service department sets out to create a positive experience for the customer each time. The customer may not always get the results he was looking for, but a good customer service ...

Your company’s customer service can make or break you. Of almost 1,000 consumers polled, 92% say they would stop purchasing from a company after three or fewer poor customer service experiences.

One of my favorite scenes from Goodfellas, the classic 1990 Martin Scorsese mobster movie, shows Robert DeNiro dropping cash in employee shirt pockets and casually slipping money into handshakes as he ...

Are there business situations where "good enough” customer service is actually sufficient? Maybe, if you're hawking potable water and tents at Fyre Festival or selling sunscreen on an island where ...