HMRC is failing taxpayers in their hour of need as its customer service suffers ahead of the self-assessment deadline. More than 12 million are expected to submit a tax return this year, but as of Jan ...

A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...

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HM Revenue and Customs (HMRC) has been accused by a public spending watchdog of degrading its own services “as a matter of ...

HM Revenue and Customs (HMRC) continues to face increasing costs and challenges as it presses on with becoming a fully digital tax authority, according to a National Audit Office (NAO) report. The ...