For years, HR teams have been preparing for the age of automation—introducing chatbots, self-service portals, applicant tracking systems and "AI-assisted" everything into processes. But the ...

These days, for better or worse, we’re often more connected online than offline. On the personal front, online connections are fast, asynchronous and efficient. We can have lunch delivered and ...

In a still largely speculative vision of the future, A.I. tools would be full employees that work independently, with a bit of management. By Lora Kelley A digital native is a person raised on the ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

Today, digital technology has a place in just about every institution's strategic plan. But at the New Jersey Institute of Technology — a prominent R1 known for its academic programs in fields of ...