7 Signs a Multi Level IVR Is a Must-Have for Your Callers Your email has been sent From misrouted calls to abandoned inquiries, these red flags let you know when it's ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

Contact Solutions, a provider of on-demand contact automation solutions including IVR, e-mail, text messaging and Web transactions for business and government, reportedly announced its commitment to ...