OK, maybe that's an exaggeration. But there are better ways than slogging through a voice menu. This is pretty slick: Fonolo, a young company out of Canada, has released a version of its ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

While the Internet has become a global village, people who lack the right technology are often left out of the conversation. Smartphone adoption is ubiquitous in some parts of the world and rapidly ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

“It's a natural extension of our AgencyWeb product suite that's ideal for those agencies needing to expand their ability to coordinate with employees regardless of location.” states Sr. Product ...