Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

Understanding the growing imperative of machine learning in voice self-service ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Such recorded greetings, inviting a response via the caller’s touch-tone telephone keypad, are generated by interactive voice response (IVR) systems, which for two decades have been the principal ...

The IVR system will allow customers to register for the AskMeNow service from their cell phone or mobile device. It also will speed information to users such as automated information for flight times, ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...