Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

With more than 2 million active customer service jobs in the U.S., customer service is ranked as one of the most important jobs in the country. These positions bridge the gap between the customer and ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

PHOENIX--(BUSINESS WIRE)--In celebration of Customer Service Week, October 7-11, University of Phoenix is pleased to announce the launch of new career-focused skill pathways in customer service ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

During our annual trip to visit friends in Rhode Island, we were in search of a place to have breakfast before heading to the beach. We stopped at a tiny place on the way. It was in a strip mall and ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

In an organization, customer service roles are often delegated to the business development, marketing or sales departments. But when you are in a leadership role, you are also in a customer service ...