Rashmi Bharathan improves audit compliance through standardised configuration management and ServiceNow automation, achieving ...

Microsoft has followed a long and winding road with configuration management, and the company is taking some interesting new steps on the path. Configuration management at Microsoft started with the ...

When systems engineers build or repair computer software or hardware, they need consistent processes in place to keep it running smoothly. Configuration management is the name for this set of ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

With more companies moving workers home, making sure your systems are up and running has become more important than ever. ServiceNow, which includes in its product catalog an IT Help Desk component, ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In the ever-evolving landscape of information technology ...

IT shops implementing Configuration Management Databases (CMDBs) should take precautions to ensure project success, prevent unnecessary project delays, and speed time-to-value. This article focuses on ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...