Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Improving the way services are delivered and consumed, NetScout Systems has unveiled nGenius Service Delivery Manager, a real-time service dashboard. The new solution is said to deliver timely and ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

In 2020, the companies considered ‘Leaders’ in IT Risk Management were ServiceNow, Galvanize, RSA, NAVEX Global, IBM, and ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

NEW YORK, April 02, 2025--(BUSINESS WIRE)--EasyVista announced that Unisys (NYSE: UIS) selected them as a key technology partner to elevate digital employee experiences and enhance IT service delivery ...

In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...

Recently, I attended the kickoff meeting of a local interest group of the itSMF USA, or IT Service Management Forum USA. It is a group dedicated to fostering the delivery of IT services via ITIL.