Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Forbes contributors publish independent expert analyses and insights. Chip R Bell is a renowned keynote speaker and a best-selling author. One hour after takeoff from London’s Heathrow Airport on an ...

Customer Success (CS) has rapidly evolved as a discipline over the past ten years to become a central plank of services businesses, from SaaS vendors to professional services firms. Where customer ...

I recently bought a laptop from one of the leading consumer PC vendors. It was not the best experience of my life. From the moment I placed the order online to the moment I sent it back, it’s been a ...

In 2021, The ACHR NEWS will be posting a new podcast every Monday. In a recent episode of The NEWSMakers podcast, Kyle Gargaro, editorial director for The ACHR NEWS, interviewed HVAC customer service ...

One of the keys to maximizing sales for an events coordinator business is to generate referrals from happy customers. Because weddings, birthday parties and other social gatherings are so personal, ...

SINGAPORE--Changi Airport is one of the world 's busiest and fastest growing airports, handling more than 45 million passengers in 2011 and ranked seventh busiest worldwide. To ensure it delivers ...