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When Mead and Westvaco—the country’s two largest forest products and packaging companies at the time—merged in early 2002, Jim McGrane, then the vice president of process development at Mead, was ...

Kathy Gibson reports from SMEXA 2015 – To remain relevant in a changing world, service governance professionals need to optimise the value they offer, increasing value while lowering costs – in fact, ...

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good–particularly when implemented by third-party IT service providers. IT governance has ...

With the increased importance of corporate governance in the day-to-day operations of organizations globally, ITIL adoption has become a major factor. Global provider of enterprise management ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These ...

CIOs will face many challenges in 2003. They must improve ROI, increase service levels, and enhance security—all while maintaining flat budgets and headcount. How can CIOs meet these objectives while ...

In the current economy, enterprises worldwide are struggling to achieve growth and governance at an affordable cost without compromising the business, its customers, and the integrity and security of ...

Chief information officers will face many challenges in 2003. Among other things, they will need to improve returns on investment, increase service levels, and enhance security--all while maintaining ...

COMMENTARY--Chief Information Officers will face many challenges in 2003. Among other things, they will need to improve returns on investment, increase service levels, and enhance security-all while ...