The contest between Oracle and SAP involving their respective customer relationship management (CRM) applications in many ways is only one front in a battle between ERP titans that has been fiercely ...

Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM ...

Oracle launched a prospecting and lead-scoring product called Fusion Marketing on Monday, as the company tries to reframe the value of the CRM in a world gone crazy for the CDP. Fusion is the first in ...

Oracle’s rapid OCI cloud and AI growth signal a high-upside phase. Discover projected 27% gains and market drivers.

Our first look at Gartner’s Magic Quadrant for CRM Customer Engagement Centers (CEM) showed a market littered with obsolete business applications. However, the three vendors in the Leader’s Quadrant - ...

At Kohl's, customer service calls come in by the millions—six million per year, to be exact. Customer service has always been a priority for the retail giant, says Vice President of Digital Commerce ...

Needed to say (if it were needless, I wouldn't say it), I've gotten my reviews of four of the thirteen 2019 Watchlist winners done. I've had a lot of kudos which I appreciate and one complaint that ...

For 25 years, one company dominated Mexico’s telecommunications sector. Tariffs were high, and adoption of new services was low. But when the government enacted laws in 2014 to generate competition ...