ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to speak to a patient advocate. The North Carolina Department of Health ...
Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...
Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...
Carla Daley Shehata, director of clinical operations for Regent Surgical Health, discusses seven of the most common patient complaints in an ASC, as well as how to prevent them. 1. Poor explanation of ...
Three ambulatory surgery center administrators discuss tactics for collecting, benchmarking and responding to patient dissatisfaction. 1. Meet regularly to discuss patient complaints. David G. Daniel, ...
Warwick, R.I.-based Kent Hospital, an affiliate of Care New England Health System, has agreed to a $35,000 settlement under the Americans with Disabilities Act following a patient complaint. The ...
Investigation followed complaints by the Massachusetts Nurses Association. It says the hospital took steps to correct the ...
Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...
The day after a task force delivered its recommendations to improve the District of Columbia’s emergency medical care, D.C. Fire and EMS crews failed to properly assess at least two patients, ...
Carla Daley Shehata, director of clinical operations for Regent Surgical Health, discusses seven of the most common patient complaints in an ASC, as well as how to prevent them. 1. Poor explanation of ...
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