FORT HOOD, Texas--Good customer service costs nothing, but it is priceless in terms of what it means to the patients and staff at Carl R. Darnall Army Medical Center. “Wherever they go, people have ...

Patient satisfaction can be an obstacle for healthcare at large. With lives on the line, it may seem that how happy a patient is should be a secondary concern. However, high patient satisfaction ...

(Quick sidebar for the civilians reading this article: HCAHPS are patient satisfaction scores that some government payments are partially tied to. These scores are based on questions--mostly on ...

Please provide your email address to receive an email when new articles are posted on . If you are paying close attention to what is only now becoming visible to some, the opportunity you are about to ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won't have anything good to say about your practice to others ...

Patient acquisition investment is vital to any medical practice’s growth, but it’s not enough to maximize revenue generation. As the shift from episodic care to ongoing or even lifelong care gains ...

Healthcare is the business of medical relationships. However, until recently, the healthcare ecosystem has deemphasized the relationship portion of this equation. Now, healthcare innovators are ...

It's been seven weeks since my odyssey to heal a badly fractured wrist began, and I'm happy to report that it's just about over. Through this journey, I've made stops to numerous healthcare settings.

Millennials are the most patient generation of all, according to surprising new research. A study examining the customer service experiences and expectations of 2,000 people found millennials are ...

With ObamaCare surviving its third major legal challenge at the Supreme Court, Republicans are being offered a chance to redefine themselves on the issue of health care. They should seize this ...