As high-deductible health plans and rising out-of-pocket costs shift more financial responsibility to patients, healthcare providers are facing a growing challenge: getting paid. Payment delays strain ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

Q: How can technology bring greater empathy into the process and help alleviate the stress around the financial experience? Strickland: In a digital experience, empathy can mean a lot of things. The ...

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. With healthcare becoming more patient-centric, it's crucial for ...

TROY, Mich.: 18 Dec. 2023 — Patients are not getting timely access to doctors while in the hospital, according to the J.D. Power 2023 U.S. Hospital Patient Satisfaction Study, SM released today. The ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

Jeremy Howick receives funding from the Medical Research Council (MRC), the Economics and Social Science Research Council (ESRC), the National Institute for Health and Care Research (NIHR), and the ...

This study used an iterative, mixed-methods approach that employed cognitive interviews, expert content analysis, and factor analysis to develop the APainCQ Survey. The study was conducted at Dubai ...

Specifically, the Chicago-based hospital wanted to heighten patient satisfaction in its emergency department (ED) and tabbed wait times as one area capable of enhancing the patient experience. In a ...