Pikeville Medical Center announced in a statement on Jan. 21 the acquisition of a new technology designed to simplify patient check-in processes.

Like so much of healthcare, the patient check-in process underwent a drastic transformation this past year. Gone are the days of “sick” waiting rooms, often-touched clipboards and a cup full of used ...

Checking in for a doctor’s appointment or hospital visit has never been anyone’s favorite part of the experience. Long lines, forgotten IDs, and repetitive paperwork can add unnecessary stress to an ...

Healthcare: try to name a sector in which the importance of process excellence is higher. You’ll struggle. Every decision, every action, every allocation of personnel or resources has a direct impact ...